Help & Guides
Plain answers for viewers and creators
Aeon of Creators is operated by Dark Underworld Records & Nocturnal Fire Entertainment, LLC.
Getting started
Do I need an account to watch? Browsing and watching public videos is open. An account lets you follow channels, save videos, comment, and join memberships. What does it cost? Watching and uploading are free. Optional creator plans and channel memberships are paid, and each says its price before you commit. How old must I be? Accounts require age 13 or older; monetization requires 18 or older.
Channels
How do I start a channel? Sign in, create a channel, choose its one category, and add your name, artwork, and description. Every creator-owned item carries its own edit control on the item itself. Can I run more than one channel? Yes — separate subjects belong on separate channels, each with its own category. Kids channels: a channel can be designated made for kids. On kids-designated content, comments and memberships are disabled, and advertising is contextual only.
Uploading
How do uploads work? Uploads are sent in resumable parts, so an interrupted connection picks up where it left off instead of starting over. Why is my video not public yet? Every upload passes an automated review — rights, originality, and policy checks — before it publishes. Most clear automatically; flagged items go to human review, and you can appeal a decision. What cannot be uploaded? Content you do not own or have the rights to publish, and anything barred by the Community Guidelines. AI-assisted work must be labeled as the guidelines require; impersonation and unauthorized voice clones are prohibited.
Memberships and storefronts
How do memberships work? A creator sets tiers and a monthly price inside the platform band. Join from the channel page; manage or cancel from your account at any time. Members never receive video files — where a channel's highest tier includes the offline perk, members save videos inside the Aeon app for in-app viewing only. Storefronts: creators can list their own products on their channel storefront. Orders and payments run through the platform's payment processor.
Money: eligibility and payouts
When can my channel run ads? At 250 subscribers, 11,000 views, and 500 watch-hours, with identity and ownership verification and a content review — then you sign the Creator Monetization Agreement. What is the split? 55% platform / 45% creator on recognized ad revenue and on memberships. How am I paid? Where the ad network's split-at-source rail applies, you are paid directly by the network — connect your own AdSense; Aeon never holds your ad money. Other payouts run monthly through Stripe Connect. Taxes and identity: the paying rail (Google or Stripe) runs its own KYC and tax forms; Aeon does not give tax advice.
Copyright and DMCA
Someone uploaded my work. Aeon enforces the DMCA: valid takedown notices disable the claimed media, creators can counter-notify, and repeat infringers lose their accounts. The contact for copyright matters is on the Contact page. My video was claimed. Revenue on claimed content may be held or redirected while the claim is open, as the Monetization Agreement explains. Media under an open claim is preserved, access-disabled, until the claim resolves.
Reporting and safety
How do I report a video or comment? Use the report control on the content itself. Reports go to the moderation queue; the published Community Guidelines say what is and is not allowed. Commenting: comments are threaded, authors can edit their own, and repeat guideline violations pause commenting privileges.
Account and agreements
Why am I being asked to accept agreements again? When the Terms, Guidelines, or Privacy Policy are updated, accounts re-accept the current versions before making changes — this keeps every account on the same published rules. The current versions are always the ones linked on this page. Closing your account: you can delete your content and close your account from your account settings; the Privacy Policy explains what is retained for legal and enforcement records.
Still stuck? Reach us through the Contact page.